FAQs
Why use the online system? Is it secure?
- Online consults and questions take priority.
- Except for weekends, responses are typically within 24 hours, often sooner.
- The online system avoids hold times and busy signals.
- No need to play phone tag.
- Patients can write detailed questions, concerns, or comments.
- Requests can include refills, appointments, test results, or online consultations (non-emergencies only).
- Patients who use the system report higher satisfaction and timely responses.
- The system is encrypted and endorsed by the American Medical Association and Texas Medical Association.
Who answers the online questions?
Doctors address online consultations directly. Nursing staff handles all other questions and requests.
How long before I get my test results?
There is extensive information available on the website. We recommend patients review this first and then follow up with questions at their next visit. For answers before a scheduled appointment, patients should use the online system for faster communication
How do I find out about my blood test?
Similar to other conditions, information is available online. Questions can be addressed at the next appointment or through the online system for timely responses.
What happens if I have a problem after hours?
A provider is on call 24/7. Patients are encouraged to call during office hours when possible, and to use the online system for non-urgent issues. For emergencies, patients may call at any time.
How do I find out my test results? Do I assume they are negative if I don’t hear from anyone?
No. We always contact patients whether results are negative or positive.
- If negative: A call or mailed note will be sent within two weeks.
- If positive: We call immediately.
- If an appointment is within two weeks, results may be discussed in person.
- If no contact is made within two weeks, patients should call the office.
How do I find out the results of my Bone Density Test?
Unless results are normal, the doctor prefers to review them with the patient. This includes interpretation, treatment options, and expectations. Results are generally not given over the phone.
Where do I find information about my condition?
Information is available on the website. Patients are encouraged to review this material and then ask additional questions at their next visit or through the online system for faster clarification.
How do I get refills?
- Refills can be requested through the pharmacy, by calling the office, or using the online system.
- Refills are not processed on weekends or after hours.
- Narcotic refills:
- Not processed on weekends or after hours.
- Only refilled once a month.
- Lost, stolen, or spilled medications are not accepted as reasons for early refills.
- Early refills require an in-person visit and assessment.